Tis The Seasonal Workforce

Hundreds of thousands of temporary front-line workers will play a pivotal role in supporting the seasonal surge of customer volume between October and December. Many companies will lean on these essential workers to meet the peak shopping, shipping, travel, hospitality, and service industries demands.

Since most of these temporary jobs are filled by these workers for a shortened period, engaging and training them quickly is critical to their success as well as the success of their employers. Most companies cannot afford a lengthy orientation and onboarding process so getting temporary workers up to speed and ready must be done differently than how it’s typically done for a long-term workforce.

Over the years, Learner Mobile has supported the readiness of temporary or seasonal workers. During that time, we’ve learned a few things that help set a seasonal worker up for success and effectively care for customers. Keep reading to learn what we found works best!

1. Fully embrace digital onboarding and training!There is very little time and resources are too limited to provide expensive in-person training programs for your seasonal workforce.
2. Make your onboarding and training learner centric.Your diverse workers operate with an abundance of unique learning styles, speeds, and approaches. For temporary workers, a restricted strategy can quickly lead to frustration, throwing a...