Organization
Oilstop Drive Thru
Oil Change
CASE STUDY
From Day One to Done: How Oilstop Got 80% of Its Workforce Trained in a Month
Mobile-first learning helps frontline teams access training in the flow of work
In a fast-paced automotive service environment, taking employees away from the shop floor for long training sessions can slow down operations and delay onboarding. Oilstop needed a system that allowed employees to access knowledge when they needed it, not hours or days later.
Case Overview
Industry
Automotive
Solution
Learner Mobile Powered by SVI
The
Challenge
In-Person Training Was Hard to Coordinate at Scale
Oilstop operates in a service-driven environment where safety, consistency, and speed matter every day.
Traditional training approaches created challenges common to many frontline organizations:
- Employees had to leave the floor for training sessions
- Training updates were difficult to distribute quickly
- Compliance completion was hard to track
- Learning often felt disconnected from career growth
Oilstop needed a solution that worked within the flow of work, allowing employees to learn without disrupting daily operations.
A Structured Rollout Designed for Rapid Adoption
Oilstop’s rapid adoption was not accidental.
The rollout was driven by strong leadership alignment inside the organization with Learner Mobile.
Oilstop leaders Justin and Jesse played a key role in communicating the change to their teams and building excitement around the new platform.
Before launch, Oilstop hosted three webinars for site managers, ensuring leaders understood how the system would support onboarding, safety training, and daily performance.
The response from managers was immediate.
The webinars were marked by high energy and clear accountability. Leaders were not only engaged with the platform, they were committed to helping their teams succeed with it.
Managers then helped reinforce adoption across their locations by:
- Communicating the importance of the platform
- Encouraging employees to begin training early
- Notifying the learning team when new hires joined so they could be added immediately
Employees received:
- A custom-branded welcome email with login instructions
- Posters at each location reinforcing access information
Employees were given immediate access to training onsite through dedicated training laptops and iPads, making it easy to complete learning without leaving their location.
Because the platform is flexible and accessible across devices, employees could complete training on-site, in the flow of work, without needing scheduled classroom sessions.
Within the first month, 80% of the workforce began using the platform.
Microlearning That Supports the Flow of Work
Instead of long courses, Learner Mobile delivers short micro-learning modules that employees can complete quickly between tasks.
Oilstop employees can access training onsite through shared devices, including laptops and iPads, allowing them to quickly complete learning between tasks.
They can access:
- Standard operating procedures (SOPs)
- Safety checklists
- Compliance training
- Role-specific certifications
These resources are available during the workday, enabling employees to quickly reference procedures and reinforce best practices without stepping away from operations.
The platform also allows Oilstop to push important updates directly to employees, including operational reminders, safety updates, and alerts such as severe weather closures.
This approach ensures employees always have access to the latest information without interrupting operations.
Compliance and Career Development
To reinforce safety across all locations, Oilstop assigned a Hazardous Materials training course to every employee.
The shared assignment created alignment across teams and helped establish a strong compliance baseline.
The result: 88% completion in the first month.
Oilstop also implemented a Triple Certification pathway within Learner Mobile, allowing employees to build expertise across three core roles:
- Lube Technician
- Service Coordinator
- Service Writer
Completion of these certifications helps determine eligibility for promotion, turning learning into a clear career pathway rather than a requirement.
Client Success Perspective
The success of the rollout was also supported by Learner Mobile’s client success team.
Andi Powers Ingersoll, Client Success Manager at Learner Mobile, worked closely with Oilstop during the launch phase, building on the early implementation work led by Erin Marchese, Chief Growth Officer at Learner Mobile.
According to Andi, the strong leadership engagement inside Oilstop played a critical role in the platform’s rapid adoption.
“What stood out immediately was the energy and commitment from Oilstop’s leadership team. Justin and Jesse did an incredible job communicating the rollout and driving awareness across their locations. The manager webinars had an amazing balance of enthusiasm and accountability. You could tell this is an organization where leaders truly care about their employees’ success. When that kind of leadership is paired with training that’s easy to access in the flow of work, adoption happens very quickly.”
Andi Powers Ingersoll,
Customer Success Manager, Learner Mobile
“It’s my one-stop shop. I can always find what I’m looking for on the app, and it builds my confidence so much."
The Result - Training That Supports Performance
Just three months after launching Learner Mobile, Oilstop has transformed how employees access training and operational knowledge.
By making learning:
- Accessible onsite across shared devices
- Short and practical
- Integrated into daily work
- Connected to career advancement
Oilstop has turned training into a resource that supports employees every day, not just during scheduled sessions.
Ready to explore a workforce training model built for frontline reality?
Connect with Learner Mobile to see how we partner with organizations like Oilstop to deliver scalable, mobile-first training.